Below is our recent interview with You Mon Tsang, the Founder and CEO of ChurnZero:
Q: Can you tell us something more about your real-time SaaS platform?
A: ChurnZero’s real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content.
Q: You’ve recently announced $7m in Series A round; could you tell us something more?
A: ChurnZero is excited to help build out the new ecosystem that is Customer Success. As businesses move to subscriptions as their primary business model, maintaining a strong partnership between a business and its customers is paramount to success. ChurnZero’s technology allows businesses to really understand their customers and develop that partnership.
Q: Who are the primary customers of ChurnZero and what are some of the key challenges you are helping them solve?
A: Our primary customers are B2B subscription businesses and we help them have visibility into their customers and devise the best ways to make them successful and lower customer churn.
Q: Do you see ChurnZero as a global game changer and why?
A: We think ChurnZero as a leading technology provider in the important and burgeoning space of Customer Success. No longer can businesses assume their customers are happy and successful; they must work to keep them successful. If we continue to help them accomplish this, ChurnZero will be a global game changer.
Q: What are your plans for the future?
A: ChurnZero is investing in all parts of our company to produce great product, support our customers, and develop the Customer Success ecosystem.
Last Updated on June 30, 2019