HealthGrid Delivers A Comprehensive CRM Patient Engagement Platform For Healthcare Providers

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HealthGrid is a healthcare IT solution provider offering a mobile-first, enterprise patient engagement platform for providers, hospitals and health systems who want to close gaps in care, promote healthy patient populations and manage quality. Serving both the ambulatory and acute care environments, CareNotify is a customizable platform that is helping organizations adapt to delivering value-based care.

Below is our interview with Raj Toleti, CEO of HealthGrid:

Raj_Toleti

Q: Raj, tell us something more about HealthGrid?

A: We are committed to redefining how healthcare professionals interact with their patients and believe the solution to highly engaged patients is simple. Create an experience where patients can participate actively in their care on the devices they use every day. We enable secure communication between healthcare providers and patients throughout the entire cycle of care. We remove the barrier of a portal, app or log-in that prevents deep, meaningful patient engagement.

Q: HealthGrid’s CareNarrative Is the first mobile patient engagement solution to be certified by the National Committee For Quality Assurance(NCQA); could you tell us something more?

A: Value-based care initiatives that were born from Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) have dramatically changed the landscape of reimbursement. To remain competitive and relevant in today’s healthcare environment it is imperative for organizations to have a strategic focus on meeting quality measures for maximum reimbursement. As the only Patient Engagement solution currently pre-validated, HealthGrid’s solutions are uniquely positioned to assist with these priorities.

If we follow the importance of pre-validation beyond the providers, hospitals and health systems in to the hands of the patients, it means that they can rest assured they are receiving the type of care that meets the highest industry standards for quality. HealthGrid is continually striving to not just meet, but exceed the expectations of industry standards.

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Q: Can you give us more insights into your products?

A: Most industries rely on CRM type technologies to engage and manage their customers. Healthcare is no different, however traditional CRM solutions do not meet the expansive needs of managing patient populations.

By enabling our platform with first-of-kind Data Bots, CareNotify™ provides actionable insights into patient activities. Our bots comb existing business intelligence, clinical protocols and patient insights to know the optimum time and way to connect with patients in the care process. With this big data platform, we drive outreach of appointments, provide education, remind patients about medications and enable screenings. By staying connected with patients in this way we can help providers drive appointment volume, address value-based quality measures and close clinical gaps in care throughout the care continuum. This information is automatically synced in real-time with the existing EMR and PM to ensure a complete care record.
Complementing our technology are Microsoft Azure and Microsoft Dynamics.

Q: What makes HealthGrid a good choice?

A: In addition to providing a proven ROI of 10:1, HealthGrid is the best choice for a comprehensive patient engagement solution for several reasons.

Over the past ten years, healthcare organizations and providers have done a solid job of migrating to digital health records. Quality care is always at the forefront of healthcare delivery, however, with government initiatives and polices forcing these entities to move from fee-for-service to value-based care, they are being forced to think more aggressively about the next chapter of technology implementation.

We help our clients move beyond record keeping and broad email campaigns to patients. Our approach to patient experience uses the mobile technology already in their hands to follow them throughout their care journey. Our technology enables timely and relevant conversations that make the patient an active part of their care. Engagement becomes tailored to their care plan and is no longer broad or irrelevant. Our customers see better outcomes and increased patient satisfaction and patients benefit from the personalized content.

We are the only product on the market that delivers all aspects of patient engagement in one easy to use platform for both physicians and patients. Seamless integration with existing EMR technology optimizes workflow and improves outcomes.

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Q: What are your plans for the next six months?

A: On the horizon for HealthGrid is a continued focus on strategic partnerships that add value to our customers as well as product releases and feature enhancements that improve the patient experience. We will remain laser-focused on delivering best in class implementations and customer support. Expanding our team to meet the demands of our customers is also a priority, as is an ongoing focus on industry certifications that help providers meet the demands of the evolving healthcare marketplace.

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