Below is our recent interview with Ryan Chan, the Founder & CEO at UpKeep:
Q: You’ve recently announced $10m in Series A round; could you tell us something more?
A: Our Series A fundraising is led by Emergence Capital with support from existing investors including Battery Ventures, Y Combinator, and Mucker Capital bringing our total funding to over $12.7 million! Our core mission since day one has been about making technicians and maintenance teams twice as productive using software and technology. Today marks an incredible milestone in our journey towards doing exactly that. With over 70,000 users, we have come such a long way: from just an idea in a garage to challenging the norms of the maintenance software space. Since our last fundraise, we’ve dramatically improved shareability amongst maintenance teams, launched an enterprise product, and made UpKeep 100% free for technicians and small maintenance teams.
Q: Could you provide our readers with a brief introduction to UpKeep?
A: UpKeep is a mobile first task management system for group and teams which facilitate completion and sharing and communication surrounding work orders. Our goal and mission has always been to design software for the end-users, which is typically the technician in the field.
Q: What is CMMS software?
A: CMMS software stands for computerized maintenance management system. This is an overarching category of software that specifically acts as a large database for all maintenance operations in a company and allows technicians and teams to visualize the inner workings of the company. CMMS software also typically includes work flows that allow teams to sort through work orders and maintenance requests.
Q: Your partnership with Monnit allows monitoring in real-time; how exactly does it work?
A: Our partnership with Monnit for smart monitoring allows you to monitor your assets in real-time, and create sensor trigger based maintenance requests. You will receive notifications once conditions are met, and can then create preventative maintenance schedules. You can choose between 50 different sensor types when looking over your reports, as well as choose the monitor temperature, humidity, tilt, and much more. This is all done within UpKeep thanks to its seamless integration with Monnit!
Q: Can you give us insights into your features?
A: Our main features include the ease of use in sharing and completing work orders. For instance, if a piece of equipment is broken, he or she can snap a picture and send it directly to a technician. This technician who will likely be in the field can easily see the notification for a new work order, fix the part, and send a completion notice to a manager and also back to the requester. This simple work flow is the basis of our application.
Q: What can we expect from UpKeep in the future?
A: Group collaboration
Today, we are the best mobile work order and asset management platform, but soon we’ll become the defacto standard for group collaboration for maintenance teams. This includes features allowing maintenance technicians to communicate in real-time, wherever they are in the field.
We recently saw the 1,000,000th work order created on UpKeep. This is absolutely incredible! It is a testament to how easy we’ve made maintenance software in such a short period of time. Our next big transition will be using that same data to create reports to allow teams to visualize their performance and make actions towards improvements.
Our goal is to take maintenance teams to the next level by helping you and your team predict when a piece of equipment goes down before it actually does.
Last Updated on April 14, 2018