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Below is our recent interview with Silvana Tatu, CEO at Tello:
Q: Could you provide our readers with a brief introduction to Tello?
A: Tello Mobile might seem like a newly launched mobile provider on the US market, but surprise, surprise! Our mother company has more than 10 years of experience in the telecom industry and has been offering calling services to millions of customers since 2002. So, we’re not a rookie after all!
This year, we celebrated 2 years of service and we recently launched our new unbeatable phone plans! We were featured in Cnet, Toms guide, Threethriftyguys, Whistleout, WireFly, BestMVNO, AndroidCommunity and other media outlets. Tello.com is the most flexible US wireless carrier – with fully customizable plans starting at only $5 per month.
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Q: What makes you stand out from your competition?
A: The “no fees whatsoever” policy, outstanding 24/7 customer service & free calls to Canada, Mexico & China included in any plan make Tello stand out from other MVNOs
· Flexibility in terms of building your own plan that is tailored to your needs: add minutes, text, data as you want. Upgrade/downgrade for free anytime.
· Huge savings on your phone bill – unmatched prices
· The only wireless carrier with a 5-star rating according to over 2k independent client reviews on Trustpilot.
· Free tethering
· We understand customers are the main core of our business, so our Customer Service representatives treat them as our most valuable assets. Plus, here are a few other things that separate Tello’s (HUMAN) Customer Service from all the others
· available 24/7 by phone, email, or chat
· maximum 10-second waiting time
· fluent in English & Spanish (native speaker level)
· willing to go the extra mile
· patient and professional
Q: You’ve recently announced the launch of Tello’s Referral Program; could you tell us something more?
A: Most of our clients said they want such a program and have been referring Tello to their friends anyway, why not reward their loyalty? The program was on our list for some time now, but we’re happy to announce it’s now up and running, with a handful of benefits for everyone involved! Yes, that’s right, it’s a win-win type of program, the best kind!
The concept is easy: more friends, more rewards! Introduce a friend to Tello (and our awesome phone plans) and once he places a successful order, you both win $10 account credit, aka 10 Tello Dollars! Tello referral math: 1 friend = 10 Tello dollars = $10 Account Credit.
Every Tello dollar you earn turns into account credit you can use to pay the entire phone bill or even buy a new phone from Tello. Helping other people save money on their phone bill with Tello brings benefits all around!
Q: What type of customer would benefit the most from your service?
A: Our service is appreciated by: budget consumers, young families, teens, students, retirees, military families, professionals and small business owners. Basically, money savvy people that want more bang for their buck and know the difference between a great deal and a wannabe.
People who need freedom and flexibility in a phone service that can adapt to their needs and lifestyles.
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Q: What can we expect from Tello in the future?
A: We’re always trying to improve our services and offer more value for money. We’re listening to the feedback and suggestions our clients are giving us and we’re putting all our efforts into delivering an even greater experience. This being said, Tello is working on implementing multiple lines and offering a larger selection of devices.
The future brings only bigger surprises & promotions tied to our efforts to put an end to overpriced wireless and making Tello a household name.
